Application is not as described
An application is "not as described" if it is materially different from the application description or preview, so we make sure to tell it like it is when it comes to the features and functionality of an item. If it turns out an application is not as described, we are obligated to refund buyers of that item.
Application doesn't work the way it should
If an application doesn't work the way it should, and the problem can't easily be fixed, we are obligated to refund buyers of the application. This includes situations where the application has a problem that would have stopped a buyer from purchasing it had they known about the problem beforehand. If the application can be fixed, we do so promptly by updating it; otherwise, we are obligated to refund buyers of that application.
Application has a security vulnerability
If an application contains a security vulnerability that can't easily be fixed, we are obligated to refund buyers of the application. If the application can be fixed, we do so promptly by updating it. If our application contains a security vulnerability that is not patched within an appropriate timeframe, we are obligated to refund buyers of that application.
Application support is promised but not provided
If we promise our buyers application support and do not provide that support in accordance with our application support policy, we are obligated to refund buyers who have purchased support.
No refund scenarios
If our application is materially similar to its description and preview, and works the way it should, there is generally no obligation to provide a refund in situations like the following:
The buyer doesn't want it after they've purchased it.
The application did not meet the buyer's expectations.
The buyer is not satisfied with the current feature availability of the service.
The buyer simply changes their mind.
The buyer bought the service by mistake.
The buyer does not have sufficient expertise to use the application.
The buyer asks for a refund as a goodwill gesture.
The problem originated from a third-party API provider.
No refund will be provided after 30 days from the purchase of a service.
Force refund
We hold the authority to refund a buyer's purchase by force, without any request from the buyer, at our discretion. A force refund will stop application access as well as support access, by denying the purchase code, with immediate effect.
Refund request
If a buyer is eligible for a refund, they must open a support ticket to request it.